question

jason-spindler4717 avatar image
jason-spindler4717 asked ·

missed call recording

In call recordings, I noticed that one of my calls stopped recording prematurely.  The call lasted over five minutes, but RC only provides a little over 30 seconds of the recording.  I have been escalated to Tier 2 by RC and am awaiting a response.  Has anyone else had this problem?
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saadetswift16514 avatar image
saadetswift16514 answered ·
That is very strange behavior :/ I'm glad you're already working with Tier 2 on this! 
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natalie-wilson avatar image
natalie-wilson answered ·
I have had similar issues, and some have not recorded at all. 
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I'm sorry to hear that! Make sure to open a case with Tech Support! 


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wyatt11768 answered ·
I'm having the same problem.  It seems only 20% of my calls get fully recorded, others get 15-30 seconds...very frustrating when you have a call you want to listen to and it's not all recorded! 

Did this ever get resolved for you?
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Yes.  I figured out that if I download the recording, then I can listen to the entire call.  I hope this helps! 
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Thank you for replying Natalie.  I just tried downloading and that doesn't work for me.  Guess I'll spend the rest of my afternoon on the phone with technical no-support :(...


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You're welcome. Sorry to hear it didn't work for you.  One thing I also found was that I can't hit record until the other person is on the line and I say something.  If I try to record before speaking like when I'm on hold, it doesn't record.  Good luck!
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