Still Receiving Calls from a Blocked Number

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tara-rubel asked Mar 21, '19 matt-mikolajczyk2801 answered Sep 13, '19

Still Receiving Calls from a Blocked Number

We are continuously receiving calls from the same number, multiple times, daily - 609-250-9180. We have tried blocking it, but the calls continue to come in. Why isn't the block number working? Note: This conversation was created from a reply on: Block Numbers on Spam Number List.

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Answer 1 · 2019-03-26T13:13:37Z

saadetswift16514 answered Mar 26, '19 tara-rubel commented Nov 18, '19

Hey Tara, where did you block the call in your system? Was it on one of the apps? Was it in the online portal?

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tara-rubel commented · Jun 11, 2019 at 07:37 PM

I just saw this...I am blocking it through the desktop app.

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Answer 2 · 2019-03-26T14:17:51Z

renekent answered Mar 26, '19 suzanne-urash commented Nov 18, '19

Please post a link to instructions to block calls. I am not finding it. Thanks.

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saadetswift16514 commented · Mar 26, 2019 at 03:14 PM

Hey Rene',

You can block calls in a few places: on the mobile app, on the desktop app, & in your online account.

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renekent commented · Mar 26, 2019 at 03:17 PM

Can you block a number that is texting spam? That is what I am trying to do and it won't let me. Thank you so much for your help.

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tara-rubel commented · Mar 26, 2019 at 03:17 PM

I have blocked this number on the desktop app and online account. don't use the mobile app, but still comes in. Most recently yesterday afternoon.

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saadetswift16514 commented · Mar 26, 2019 at 03:32 PM

Hey Rene', if it's a full ten digit number you can block the SMS. However, if it's a 5 digit (or less) number, we don't have the capability of blocking it.

Hey Tara, are you the Super Admin on the account? Also, are you still receiving calls from the number? Or is it someone else in your company?

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renekent commented · Mar 26, 2019 at 03:40 PM

It is a full 10 digit number but to block it you have to get it to come up in the call log and as a text it won't come up. Can you tell me how to do this, please?

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Answer 3 · 2019-09-13T15:36:41Z

matt-mikolajczyk2801 answered Sep 13, '19

We had this same exact issue and we were adding the numbers in the wrong location for blocked calls as an Admin. We needed to go under the Super Admin account, then Screening, Greetings & Hold Music, Blocked Calls. There you can add the number to be blocked for the ENTIRE company. If you add that number anywhere else, it will only be blocked for just that extension.

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