question

sheri-rippel15460 avatar image
sheri-rippel15460 asked grayson-smith answered

I interrupted a recorded file conversion

I interrupted a recorded file conversion from rcrecord to mp4. Now, it's stuck as rcrecord. Is there a way I can correct this and convert it to mp4? When I select the double_click_to_convert file, it downloads, but as an rcrecord file.


US Account

Version 6.3.135305.1213

2 users and 1 client affected

ringcentral app
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hey Sheri, I would check online for a file conversion program/site. There are lots out there that are free :)
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

grayson-smith avatar image
grayson-smith answered
Remove the other (non .rcrecord) files from the folder. Then double-click to convert. 
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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