question

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douglas-lowe15004 asked douglas-lowe15004 answered

Park to a call to a Park Group twice

Using the softphone (RingCentral Phone 10.3.5.34099), when I park a call to a park group and then pick up the call, I can't park it again to the same or another park group.


I don't experience this problem when parking to a public park -- I can park the call, pick it up, and park it again as many times as I want.


Is this a known limitation, or do I have something configured incorrectly?

phone
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2 Answers

saadetswift16514 avatar image
saadetswift16514 answered
Hey Douglas, I'm not having this issue on the 11.0 version. I would suggest upgrading and seeing if you're still experiencing this behavior :) Support can get you the newer version for your computer
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douglas-lowe15004 answered
Our PM resolved it on the back end, but I'm not sure how.
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