question

service-advisor-115798 avatar image
service-advisor-115798 asked ·

Shared Line functionality

Could someone walk me through the inner details of Shared Lines?

We have a 3 phone system (paying for 3 lines).  We want to use these in a Shared Line setup (i.e. keep each line open on all phones as calls come in).

My question - if more than 3 people call in, what happens?  Busy signal?  Voicemail?
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

cglassy3135 avatar image
cglassy3135 answered ·
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

You may want to look at setting up a Call Queue instead of shared lines since you are already paying for the 3 lines, if you choose to expand past 3 lines, this would make it easier to not have to start over from scratch with setup for how this is accomplished. Not sure what level of account you are paying for - if queues are included or not. 

Join our unofficial RingCentral Admins User Group 
http://ringcentraladminusersgroup.org/index.html
1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thank you, Cecile!  Could you explain Call Queuing?

My only interest is having LINE 1 light up on all phones at the same time and stay lit up on all phones during the call (making transferring easy).
0 Likes 0 ·
cglassy3135 avatar image
cglassy3135 answered ·
Here is a brief summary of the differences between using the Call Queues and Shared Lines  https://support.ringcentral.com/s/article/11008-Difference-Between-Shared-Lines-and-Call-Queues-RingCentral?language=en_US

1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thank you so much for your replies, Cecile.  It looks like Call Queues are the way to go.

I am having a super difficult time getting answers from RingCentral support (either via chat or via phone).  I know this is a long shot, but would you be up for answering some questions for this either via phone or email?  I am happy to pay for someone to help me set this up.

We are a super busy retail environment and cannot spare an hour of downtime if something goes wrong.
1 Like 1 ·
cglassy3135 avatar image
cglassy3135 answered ·
You're welcome to join our unofficial RingCentral Admin Users Group here http://ringcentraladminusersgroup.org/index.html
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app