question

arndt1765 avatar image
arndt1765 asked Robert Hulse answered

Filter out specific phone numbers from analytic performance reports.

We're using the analytic performance reports to gauge our call centers performance. However, we receive a lot of incoming calls from company employee cell phones. We don't want those calls to affect the performance results. Is there a way to flag these phone numbers so they don't affect the performance metrics such as abandoned or missed calls.

analytics and reporting
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jessica-community-moderator avatar image
jessica-community-moderator answered jordan-freireich commented
Hi Arndt, 

You can filter your report to only complete metrics on external calls: 

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If you wanted to exclude the same external call from the reporting...is there a way to do that?

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Robert Hulse avatar image
Robert Hulse answered

I would like to know if this is possible as well.

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