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arndt1765 asked ·

Filter out specific phone numbers from analytic performance reports.

We're using the analytic performance reports to gauge our call centers performance. However, we receive a lot of incoming calls from company employee cell phones. We don't want those calls to affect the performance results. Is there a way to flag these phone numbers so they don't affect the performance metrics such as abandoned or missed calls.
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jessica-community-moderator answered ·
Hi Arndt, 

You can filter your report to only complete metrics on external calls: 

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If you wanted to exclude the same external call from the reporting...is there a way to do that?

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