question

arndt1765 avatar image
arndt1765 asked jordan-freireich commented

Filter out specific phone numbers from analytic performance reports.

We're using the analytic performance reports to gauge our call centers performance. However, we receive a lot of incoming calls from company employee cell phones. We don't want those calls to affect the performance results. Is there a way to flag these phone numbers so they don't affect the performance metrics such as abandoned or missed calls.

analytics and reporting
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered jordan-freireich commented
Hi Arndt, 

You can filter your report to only complete metrics on external calls: 

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

If you wanted to exclude the same external call from the reporting...is there a way to do that?

0 Likes 0 ·

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app