question

chen-may-law15893 avatar image
chen-may-law15893 asked ·

E995

I tried several times sending faxes via RingCentral to a fax machine which is attached to 
ATA Router and configured in RingCentral but never successfully transmitting a single fax over. Receiving error report "Fax Message Transmission Result  to +65 xxxx xxxx - FAILED" but was not getting any details of the failure.

However I get an error popped-up on the RingCentral screen after login. "E995 Service may be limited or unavailable. Your specific location may not be automatically communicated to the dispatcher".

Could this error is related to the fax transmission failure?

How can I solve the fax problem? 

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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi Chen, 

I think it might be best to open a Support case in this instance :) Hopefully someone on the Community has some fax troubleshooting steps, but Support can start looking at things for you right away if you open a case. 

Open support case online 
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