question

nick-fiorilli15961 avatar image
nick-fiorilli15961 asked ·

Receive call on mobile; then, minute later dead air.

Click on RC icon, swipe down from very top of screen  and message ''switch to this device'' appears. Must click approval to reconnect caller.
If call is initiated from mobile, this situation never happens. Incoming only.
iPhone 8 , iOS 12.1.4
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jessica-community-moderator answered ·
Hey Nick,

I would recommend creating a case with the tech Support team so they can live troubleshoot next steps with you! 

Open support case online  
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nick-fiorilli15961 answered ·
I may have solved the case. I deleted the app from my phone, rebooted and re-installed earlier today. Have received a couple of calls without incidence (oh! those nasty little ones and zeroes when they decide not to play nice). Thanks for the reply Jessica. 
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