How is it that Ring Central cannot direct external calls to voicemail while allowing internal calls to go through?

Question

question

dave-agius16253 asked May 11, '19 Chuck Fuscone commented May 14, '19

How is it that Ring Central cannot direct external calls to voicemail while allowing internal calls to go through?

How is it that Ring Central cannot direct external calls to voicemail while allowing internal calls to go through? For what they charge, this feature should be a part of the service.

General Topic

1 |1500 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 1 · 2019-05-11T16:26:45Z

danno147 answered May 11, '19 Chuck Fuscone commented Nov 11, '19

Technically, there is no such thing as a 'internal' call with hosted platforms.

6

1 |1500 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

J.B. Ferguson · May 11, 2019 at 05:51 PM

I agree. A call is a call, regardless of where it originated. How the call is routed will make the difference on where it ends up.

1 ·

J.B. Ferguson · May 11, 2019 at 07:02 PM

I was referring to what Danno had posted. In a VoIP, hosted platform it doesn't differentiate on whether the "call" is internal (you have to have a direct line established to that internal extension) or whether it comes from an external source (with a phone number associated with it). Even internal calls, with their associated direct dial number, are routed through the RingCentral servers. They don't go from one phone to another.

With that in mind, on a VoIP, hosted platform, a call is indeed a call. As I mentioned in my last post, it is the correct routing that you are seeking to accomplish your goal.

1 ·

dave-agius16253 · May 11, 2019 at 06:53 PM

A call is not a call. We want all external calls sent to voicemail. We want internal calls, employee to employee, to ring through.

0 ·

Chuck Fuscone · May 11, 2019 at 07:02 PM

Hi Dave this could be accomplished with the advanced call handling. Now I would need to see your call flow because I feel there are several ways to address this.

Let me know

Thanks

Chuck Fuscone
Certified Ring Central Consultant
Chuck@yoritguy.com

0 ·

dave-agius16253 · May 11, 2019 at 07:23 PM

Chuck - I communicated with the help desk and they said this could not be done. How may I contact you to see if we can make this happen?

0 ·

Show more comments

Developer Community

Customer Community

question