question

I agree. A call is a call, regardless of where it originated. How the call is routed will make the difference on where it ends up.

I was referring to what Danno had posted. In a VoIP, hosted platform it doesn't differentiate on whether the "call" is internal (you have to have a direct line established to that internal extension) or whether it comes from an external source (with a phone number associated with it). Even internal calls, with their associated direct dial number, are routed through the RingCentral servers. They don't go from one phone to another.

With that in mind, on a VoIP, hosted platform, a call is indeed a call. As I mentioned in my last post, it is the correct routing that you are seeking to accomplish your goal.

A call is not a call. We want all external calls sent to voicemail. We want internal calls, employee to employee, to ring through. 

Hi Dave this could be accomplished with the advanced call handling.  Now I would need to see your call flow because I feel there are several ways to address this.

Let me know

Thanks

Chuck Fuscone
Certified Ring Central Consultant
Chuck@yoritguy.com

Chuck - I communicated with the help desk and they said this could not be done.  How may I contact you to see if we can make this happen?