question

bethfournier16328 avatar image
bethfournier16328 asked ·

Suddently unable to Log in

I've been using a Free Glip account for a few months (I'm the administrator of our little team), but now I am unable to log in from my desktop, Windows 10 app version 19.04.8 (E. 2.0.14) Build 922 (rev. 74530b7). I get either 'RC request failel' or the following message:

The *my full email address* company is already on Glip with a different RingCentral Office account (UID *10-dig #*) than yours (UID *different 10-dig #*). Please  contact customer support and provide them with a copy of this message.

Also, tried from browser (Chrome) - same thing. My mobile devices (Android phone, iPad) are still connected luckily!

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saadetswift16514 avatar image
saadetswift16514 answered ·
Well shoot! Sorry about this, Beth. I've contacted our Glip Support Team and they're going to create a case and then contact you via email :)
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I haven't heard any more on this nor received an email from Support.
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Hmmm...let me follow up on this. So sorry!
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Hey Beth! Here's your case number: 08786279
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Thanks! Where will I go to see the status of this case number?
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You're welcome! If you're able to login to your online account, that's where you view cases. However, since it sounds like you can't do that either right now, I reminded the agent to send you an email :) So you should receive something today!
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kevin-deck16388 avatar image
kevin-deck16388 answered ·
I've been having this problem too, and have been in touch with support.  They have not been able to fix this for me yet.  This is the second time this year that this has happened.
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keith-lazarus13798 avatar image
keith-lazarus13798 answered ·
I had a similar issue.  There appears to have been a disconnect between the marketing team "Free Glip forever..." and the engineering team who thought that it was a six month trial.  Support fixed my account once I complained about it on Twitter and promised to get in touch with a final resolution, but never did. 
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