question

brandon-kofer16261 avatar image
brandon-kofer16261 asked saadetswift16514 answered

RingCentral Analytics - Avg Calls Per Day

When looking at a Performance Report in Analytics, how does the Avg Calls Per Day for a user calculate? Is this based on a 7 day a week schedule or is it based on what the user has specified for User Hours? Support told me it is 7 days a week which would make this report hard to calculate because we don't work 7 days a week.

analytics and reporting
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

saadetswift16514 avatar image
saadetswift16514 answered
Hey Brandon, the default Avg Calls Per Day is based on 7 days. However, if you leverage the custom date range, it will pull the average based on those number of days. So for you, I would pull the report weekly and select the 5 days your business does work
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app