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paul-tortora13980 avatar image
paul-tortora13980 asked ·

Bug - typing window gets erased

Multiple users as my company have reported that when they've begun to type a message into the RingCentral desktop app - if another message comes in - the contents of the typing window get erased.  I am not experiencing this in Version: 19.01.2 (E. 2.01) / Build: 624 (rev. 771473b), but another user is.  Also occurring in Version 19.048 (E. 2.0.14) / Build: 922 (rev. 74530b7).  It's been reported with the web version also.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Paul, I've heard of one instance of it. I would highly suggest contacting Support so that they can gather logs and investigate. Please keep us posted about what happens!
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shafa-aijaz avatar image
shafa-aijaz answered ·
Facing the same issue. Already sent a debug report! 
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Thanks for sending the debug report! Keep us posted about what happens :)
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