question

amy-price10636 avatar image
amy-price10636 asked saadetswift16514 answered

Overflow calls based on defined time period?

Is there any way to only overflow calls to another queue during certain defined hours of the day?

phone
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1 Answer

saadetswift16514 avatar image
saadetswift16514 answered
Hey Amy, one thing you could do is create a Custom Answering Rule under the Call Queue that is based on Time/Date & forwards to another Call Queue extension.


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