question

bart avatar image
bart asked aubrey-spath answered

Message number indicator (red dot with a 1) will not go away even if all message are read

Using Glip v 19.05.2 (E. 2.0.14) Build 958.  When I receive a message, the red indicator will appear on the taskbar icon.  Once read it should go away.  It usually did, but now, it will not go away no matter what I do.  I have rebooted, checked my groups/users for any pending messages and nothing.  It still keeps coming back.  Now I can't tell if I have a valid new message or if it is the phantom message.  Please help!
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bart avatar image
bart answered
It finally went away after several days.  Looked to be the phone indicator because it now has a (1) next to phone, clicked on it, and several seconds later the red dot disappeared.  Glip says it updated but it still has the same version numbers as above.  Who knows....???
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kim-hilton16008 avatar image
kim-hilton16008 answered
My new calls are ALWAYS being tripped. As someone who likes no new message notifications, this drives me CRAZY!! The best way I found to make it go away is to go to the phone "team," and click back and forth between the call and voicemail tabs. This may (and I mean may) make it go away temporarily. It will likely come back. This is infuriating to me.
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stephanie-wadlinger answered
This reply was created from a merged topic originally titled Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't.... Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't have any unread Glip messages or missed calls? I have tried logging out and restarting the Glip application and it is cleared, but as soon as new messages start coming in, the red 2 appears again. Can anyone help with this?
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jessica-community-moderator answered bart commented
This is a known issue, especially with Apple products. Our product team is aware of what is happening and it is on their radar to fix! 
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I no longer have this behavior.  I updated several times (whenever it says to refresh) and it seems to have gone away.  Hope this helps.  I have:
Version: 19.8.1 (E. 2.0.14)
Build: 1095 (rev. 666395a)

1 Like 1 ·
Has Ringcentral come up with a solution for this?  We are having issues with this in our office and, if available yet, would like to fix it. Thanks!

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It's happening intermittently to myself and coworkers still, and we report it each time it does. For now, the recommendation is the ol' turn it off and turn it back on.  
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aubrey-spath avatar image
aubrey-spath answered
I experienced this recently - I opened the RC messaging app on my phone and it showed me the "unread" message there even though it wasn't showing on my desktop app.  I viewed the message on my phone and the unread indicator disappeared from the desktop app.  Good luck!
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