Message number indicator (red dot with a 1) will not go away even if all message are read

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bart asked Jul 8, '19 aubrey-spath answered May 20, '20

Message number indicator (red dot with a 1) will not go away even if all message are read

Using Glip v 19.05.2 (E. 2.0.14) Build 958. When I receive a message, the red indicator will appear on the taskbar icon. Once read it should go away. It usually did, but now, it will not go away no matter what I do. I have rebooted, checked my groups/users for any pending messages and nothing. It still keeps coming back. Now I can't tell if I have a valid new message or if it is the phantom message. Please help!

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Answer 1 · 2019-07-09T13:31:56Z

bart answered Jul 9, '19

It finally went away after several days. Looked to be the phone indicator because it now has a (1) next to phone, clicked on it, and several seconds later the red dot disappeared. Glip says it updated but it still has the same version numbers as above. Who knows....???

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Answer 2 · 2019-07-09T19:23:18Z

kim-hilton16008 answered Jul 9, '19

My new calls are ALWAYS being tripped. As someone who likes no new message notifications, this drives me CRAZY!! The best way I found to make it go away is to go to the phone "team," and click back and forth between the call and voicemail tabs. This may (and I mean may) make it go away temporarily. It will likely come back. This is infuriating to me.

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Answer 3 · 2019-07-09T20:42:25Z

stephanie-wadlinger answered Jul 9, '19

This reply was created from a merged topic originally titled Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't.... Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't have any unread Glip messages or missed calls? I have tried logging out and restarting the Glip application and it is cleared, but as soon as new messages start coming in, the red 2 appears again. Can anyone help with this?

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Answer 4 · 2019-07-09T20:44:28Z

jessica-community-moderator answered Jul 9, '19 bart commented Sep 6, '19

This is a known issue, especially with Apple products. Our product team is aware of what is happening and it is on their radar to fix!

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bart commented · Sep 06, 2019 at 01:31 PM

I no longer have this behavior. I updated several times (whenever it says to refresh) and it seems to have gone away. Hope this helps. I have:
Version: 19.8.1 (E. 2.0.14)
Build: 1095 (rev. 666395a)

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taylor-gregory commented · Sep 05, 2019 at 10:33 PM

Has Ringcentral come up with a solution for this? We are having issues with this in our office and, if available yet, would like to fix it. Thanks!

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jessica-community-moderator ♦♦ commented · Sep 05, 2019 at 10:46 PM

It's happening intermittently to myself and coworkers still, and we report it each time it does. For now, the recommendation is the ol' turn it off and turn it back on.

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Answer 5 · 2020-05-20T22:07:05Z

aubrey-spath answered May 20, '20

I experienced this recently - I opened the RC messaging app on my phone and it showed me the "unread" message there even though it wasn't showing on my desktop app. I viewed the message on my phone and the unread indicator disappeared from the desktop app. Good luck!

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