question

russell-tudor12645 avatar image
russell-tudor12645 asked saadetswift16514 answered

RingCentral Meetings video / audio sync issue when using dial in

We are trying to set up a video call in our boardroom using a PC to handle the camera and video (displayed on a large wall mounted screen) and a conference phone for the audio (dial in). It all works but there is quite a noticeable delay between the video on the PC and audio on the conference phone.


Is there a way to adjust the the latency to try and sync the the two devices?

meetings
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

saadetswift16514 avatar image
saadetswift16514 answered
Hey Russell, this type of delay usually has to do with either the internet connection or how the network is set up. One thing I would suggest would be making sure your network is set to these standards :)
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app