It's impossible to hold business calls like this and what hurts more is that no one wants to resolve it but will happily charge you for this 'service'. I really hope someone from ring central will deal with my issues this time as I have spent over 2 days now speaking with 'support' to which in my eyes has been completed wasted as nothing is better.
At the very least just send out an operative to sort out your issues that your clients are experiencing.
One last thing! I requested to be given the complaint details from the support and their response was:
We need to sort out the issue regarding audio quality. Then we will be dealing with your other concerns or complaint.
All in all, I'm appalled and deeply disappointed by this service and if it's not solved this time, will undoubtedly be taking my business elsewhere...