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Disabling functionality within the Ring Central Outlook Plug in
Tags: meetings
Aug 1, 2019 at 8:55am   •   3 replies  •  0 likes

Although the outlook plug in appears to be very useful, we have a number of users who find it confusing, especially as we can't use the dialler/softphone in our Citrix environment.

Are there any settings to be able to disable/hide functions that we don't want to release to our users at this point in time?

For example:

Removing dialler

setting meeting scheduler as default landing

disable "launch meeting"

disable start call

We want all users to be able to schedule a conference call or meeting within outlook.

The outlook plug in has not passed testing as it does not appear to populate the invite (even though "meetings" is open and scheduling the meeting through "meetings" populates an outlook invite!)

We would prefer to use the full plug in as ideally some users would have full functionality and some would have limited functionality - but we would use the meetings plug in if necessary and it worked.

UK account of 250 users.

Hope someone can help!

3 Answers
answered on Nov 5, 2019 at 8:48am  
I have a question the. I want to use the functionality of the Conference call, NOT Meeting. When I select "Launch Conference", I get a browser not supported error. I have done all the checking in the web browsers to enable audio in them, but still receive the error. How do I enable the conference functionality in Citrix?


answered on Aug 21, 2019 at 8:45am  
Hey Julie, I looked around and I don't see any way to turn off access to certain functionality within the Outlook Plugin

answered on Aug 1, 2019 at 11:52am  


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