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lopez12 asked ·

I'd like to add a setting to allow callers to press a key and leave a voice mail when waiting for an agent in a queue

Call Queue Settings
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey LOPEZ,

I would suggest leveraging the Interrupt Audio and create a custom message saying they can press a certain key that will go to voicemail. Our system is always looking for DTMF tones.


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lopez12 answered ·
Thank you Saadet. I will give this a try!
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey LOPEZ! Sorry for the delay.

So, after testing a few things out, I forgot to mention that you would want to set up a Message Only Extension - then tell people to press the extension number for that message only extension.
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lopez12 answered ·
I'm already interrupting every 20 seconds with a message. Where would you associate a key to the voicemail box? My voicemail extension is comprised of a site number and extension number so it's 5 digits long. I'd like to associate key 0 to this extension. Thank you. 
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