question

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haffey-vap asked ·

Call Rating

How do I consistently receive the option to rate calls?

I recieved a notification on my desktop once (in the last two weeks) to rate the call.  I would like to be able to provide that feedback consistently.  I believe it would result in more accurate analytics. I've looked through settings and do not see the option to receive this request with each call. A representative said this is not currently a function. However, I experienced it - so it does exist.
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jessica-community-moderator answered ·
Hi Haffey, 

There currently isn't a way to elect to always receive the option to rate calls. Right now the call quality survey is triggered on every 10th call that lasts longer than 30 seconds. 
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