question

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mike-taylor1 asked jessica-community-moderator commented

Billing issue

Canadian account I created ticket 09283943 but have heard nothing although I was told I would get a call back .. Can someone look at it and respond to it or shoot me a email ? I'm tied up all day and don't think I can get to the phone but would like the questions taken care of


Thanks

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jessica-community-moderator answered
Hi Mike, 

I followed up with the current case owner for you. They'll reach out to you soon! 
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mike-taylor1 answered jessica-community-moderator commented

Did they say when ?
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No, they just advised a case has been created and you would be receiving a call back :) 
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Thanks they got back to me .. New problem has popped up tho.. I just got charged an additional 20 - Something dollars for calling credits ?? I didn't ask for this charge , nor for that matter was I asked if I wanted an additional purchase . I would like this reversed if possible and I don't want and more Oh well just help ourselves to more money either 
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For any billing questions, please reach out to the billing department as they have access to your account and records. Billing department is at 888-898-4591, option 2. 
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