question

dudi-gavrieli avatar image
dudi-gavrieli asked jessica-community-moderator answered

problem with the text messenger

We have problem when we send text the other person we send they dont get the text

sms and text messaging
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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Dudi, 

This can be caused by a couple of things: the sender's number doesn't have sms enabled, the message was blocked by the carrier, or the received has the sender number blocked. Please open a case with tech support and they can look into your account and do some troubleshooting: 

Open support case online 
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