question

dudi-gavrieli avatar image
dudi-gavrieli asked ·

problem with the text menssanger

We have problem when we send text the other person we send they dont get the text
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi Dudi, 

This can be caused by a couple of things: the sender's number doesn't have sms enabled, the message was blocked by the carrier, or the received has the sender number blocked. Please open a case with tech support and they can look into your account and do some troubleshooting: 

Open support case online 
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app