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jennifer-gustavson avatar image
jennifer-gustavson asked ·

I can't see myself (only black screen) even though video is toggled on.

I can only see a black screen. Video settings look fine and I know my webcam works. This has only recently become an issue for me. 
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jennifer-gustavson avatar image
jennifer-gustavson answered ·
Thank you for your reply and no offense taken; I understand troubleshooting. No, camera works and my little green light (built in camera) is on, but black screen. I can confirm this too because my camera app, the video/lens works perfectly. 

Also, the video function in Ring Central was working fine about a week ago and suddenly isn't. 
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Okay...thank you for understanding. Sorry, but other than that I have no answer other than the camera may now be defective. Things can happen seemingly overnight with electronic technology as I'm sure you know. Do you have another camera you can test with RC Meetings to see if you get the same result?
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
This might sound rudimentary and certainly is not meant as a put down, but I have seen this before. Kind of like a person not being able to see the forest through the trees. My question to you is, do you have a lens cover on your webcam? Many come with it nowadays or are added on later. I once had a client who had theirs on and really hadn't thought about that as the culprit to why they had a black screen. Again, just a suggestion...nothing more.
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mark-bartoszek11103 answered ·
If you're saying that the camera app works fine, but Meetings does not, try reinstalling Meetings.
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jennifer-gustavson avatar image
jennifer-gustavson answered ·
Thank you Mark. I actually tried that too and didn't work. 
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jennifer-gustavson avatar image
jennifer-gustavson answered ·
This reply was created from a merged topic originally titled I can't see myself (only black screen) even though video is toggled on.. I can only see a black screen. Video settings look fine and I know my webcam works. This has only recently become an issue for me. 
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mark-bartoszek11103 avatar image
mark-bartoszek11103 answered ·
Open the Meetings app, go to Settings>Video and click on the troubleshooting link on the bottom. Follow those steps. If it still doesn't work, I would plug in a separate webcam and see if it works. If it does, try seeing if there are drivers available for your laptop model and install them.
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victoria-lai avatar image
victoria-lai answered ·
I just wanted to see if you ever found a solution to this? I have a more recent Macbook, and I am experiencing the same issue. It says I'm showing my camera, but the light doesn't come on and my video in the meeting is just blank.

Mark's suggestion above isn't available in my video settings for some reason.
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Hi Victoria!

Have you already tried to uninstall/reinstall your app?
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I'm having the same exact issue as Victoria. And yes, I've uninstalled/ reinstalled my app.
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erika-simon avatar image
erika-simon answered ·
Hello, I am having the same exact issue. I have uninstalled and re-installed the RingCentral app 3 different times. My webcam works perfectly with other apps. I have a 2019 MacBook Pro with Catalina. Thoughts?
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dustin-chapman answered ·
Also getting the same problem on an iMac. 
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mary-community-moderator answered ·
Hello!

Please coordinate this with our Technical Support so that they can check and isolate the issue as more of you are having the same problem. 


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