Thank you for your reply and no offense taken; I understand troubleshooting. No, camera works and my little green light (built in camera) is on, but black screen. I can confirm this too because my camera app, the video/lens works perfectly.
Also, the video function in Ring Central was working fine about a week ago and suddenly isn't.
This might sound rudimentary and certainly is not meant as a put down, but I have seen this before. Kind of like a person not being able to see the forest through the trees. My question to you is, do you have a lens cover on your webcam? Many come with it nowadays or are added on later. I once had a client who had theirs on and really hadn't thought about that as the culprit to why they had a black screen. Again, just a suggestion...nothing more.
Open the Meetings app, go to Settings>Video and click on the troubleshooting link on the bottom. Follow those steps. If it still doesn't work, I would plug in a separate webcam and see if it works. If it does, try seeing if there are drivers available for your laptop model and install them.
I just wanted to see if you ever found a solution to this? I have a more recent Macbook, and I am experiencing the same issue. It says I'm showing my camera, but the light doesn't come on and my video in the meeting is just blank.
Mark's suggestion above isn't available in my video settings for some reason.
Hello, I am having the same exact issue. I have uninstalled and re-installed the RingCentral app 3 different times. My webcam works perfectly with other apps. I have a 2019 MacBook Pro with Catalina. Thoughts?