question

david-hepper13499 avatar image
david-hepper13499 asked ·

The full Teams list can no longer be accessed(!)

Since a recent update to 19.8.1 of the RC app (Glip), we can no longer see all our Teams. The number of Teams shown in the left-side navigator pane is controlled by the Preferences setting 'Max Conversations' (number; limit: 60) - itself a bit of obscure naming but acceptable. If we set this to a reasonable number such as 9, to avoid having to scroll the navigator excessively, only the 9 most recently active Teams are shown. Before the update we could click on the Teams category to see the full list in the main window but this now only collapses and expands the Teams category.
Is there some other way to get to the full list? If not, please restore the previous functionality.
It would be helpful also for each user to be able to control the sort order of the Teams list.
  1. Account type (UK)
  2. Related case number (n/a)
  3. Detail: See above
  4. Previous troubleshooting steps taken: crawled through the UI, clicking everything...
  5. Software version: 19.8.1
  6. Number of Users affected: 15
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey David, that info is under the Contacts Tab :)


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OK, thanks Saadet, it now works for me too but that's so very obscure!
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krichford avatar image
krichford answered ·
I agree! That is WAY too obscure. I had to google for this community board to find out why all my teams are not showing up on the left pane like they should. Not intuitive to only have the first 9 most active displaying.
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