Presence on Glip keeps changing to Invisible - will not stay on Available
All of my organization's users (all are in USA) are showing with a gray dot indicating their presence as invisible. When a user clicks on their upper right picture (to adjust settings) - it shows invisible. And when the user manually selects Available it almost immediately switches back to invisible. This is happening within the RC app and on
Version: 19.10.2 (E. 5.0.10)
Build: 144 (rev. 9ff98ad)
We find that presence is pretty much unusable as it shows invisible as soon as you close the app or your phone goes to sleep. If you are a mobile user and don't always have your desktop app open (most of our users) then no-one can tell if you are available or not.
You shouldn't need to actually have the app open to show as available - just signed in and available status should be enough.