question

shelley-forcucci avatar image
shelley-forcucci asked michel5476 answered

Is there any way that we can reduce / stop the delay when someone speaking and us hearing them, we are constantly speaking over each other?

Hi, is there any way that we can reduce / stop the delay in a call when someone speaking and us hearing them and vice versa? as we seem to be constantly speaking over each other?
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

michel5476 avatar image
michel5476 answered
This is normally caused because of not-sufficient internet speed.

How many phonesets/lines are you using at the same time, on the same internet connection?

For normal internet, run some speed tests (google speed test, bing speed test, etc) and confirm upload AND download speed - usually upload speeds are too low.

For cell-mobile, because of movement it is very hard to ensure internet speeds are consistently fast enough.  For our mobile users, we always setup and use the call-out feature, which uses the RC app to call out so that the recipient sees our number, but the actual call once connected is through the actual cell phone, not using any internet at all.   You can also do this from a computer using the windows/mac apps.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app