Cell phone calls dropped when getting a call on RC app

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james-jancel11215 asked Oct 25, '19 grady-craig commented Apr 23, '20

Cell phone calls dropped when getting a call on RC app

Starting yesterday my users will have their cell phone call dropped if they get a call through the RC app. I opened a case with them, but I can't imagine this is isolated just to my users. My current case number is 09661024. I know one user has an iPhone, not sure about the other. If the user is on an RC call and a call comes into the cell phone, the call isn't dropped. If she is on an RC call and another call comes in, she says the first RC call is dropped, but the tech support guy said the call wasn't. I believe the system just didn't think the call was dropped.

ringcentral app

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Answer 1 · 2019-12-12T23:56:16Z

dan-lukes answered Dec 12, '19

Having the same issue - deleted RC Phone to see if that will work

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Answer 2 · 2019-12-29T07:57:37Z

phil-gustin answered Dec 29, '19

Still happening on 13.3

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Answer 3 · 2019-12-29T11:05:47Z

sebastian-corriere answered Dec 29, '19

Its happening to me too. I had to delete my RingCentral application. Im about to ask for 3 months refund.

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Answer 4 · 2019-12-31T15:37:17Z

jessica-community-moderator answered Dec 31, '19 sebastian-corriere commented Dec 31, '19

If you're still experiencing this, please open a case with support:

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sebastian-corriere commented · Dec 31, 2019 at 03:53 PM

I already opened a case with support and no one has called me back. I'm sure you are not suggesting I open another case?

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Answer 5 · 2019-12-31T15:56:19Z

sebastian-corriere answered Dec 31, '19 sebastian-corriere commented Jan 4, '20

I've completed deleted the RingCentral app from my phone. I no longer am having issues. Happy New Year.

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sebastian-corriere commented · Jan 02, 2020 at 11:03 PM

I guess no one caught that I had to delete the RingCentral app for me to no longer have any issues. :/

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sebastian-corriere commented · Jan 04, 2020 at 12:15 AM

I'm using an iPhone 8 Plus. Is anyone else having the issue using the same device?

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Answer 6 · 2020-03-04T18:38:09Z

christin-coles answered Mar 4, '20

I with that RC would reply with a fix.

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Answer 7 · 2020-04-23T14:15:46Z

grady-craig answered Apr 23, '20 grady-craig commented Apr 23, '20

This is a 6-month old thread -- tens of thousands of calls have probably dropped due to this issue among RC users and myself (as this occurs to my phone 5+ times daily). When the call is dropped, you can't even call back the number that was incoming because it doesn't appear -- so you just have to pray they call again. Where is the solution! This is hurting my business!

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grady-craig commented · Apr 23, 2020 at 02:49 PM

Iphone using the RC Phone App

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terra-slingerlend commented · Apr 23, 2020 at 02:51 PM

Iphone 11 Pro, Ring Central App - it's awful

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mary-community-moderator ♦♦ commented · Apr 23, 2020 at 03:21 PM

That's great. Please test if it's still the same after updating. We had few customers with same issue and worked fine after updating.

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mary-community-moderator ♦♦ commented · Apr 23, 2020 at 02:22 PM

Hi Grady,

Just few questions.

Are you using RingCentral App or RC Phone App?
Are you using Android/iOS?

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mary-community-moderator ♦♦ commented · Apr 23, 2020 at 03:18 PM

Can you please check if your iOS version is up to date?

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