turn off emails for new text messages

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elizabeth-shirey asked Oct 31, '19 Anirban answered Nov 26, '20

turn off emails for new text messages

does anyone know how to turn off emails for every text message received? I tried under preferences but I'm still getting emails.

sms and text messaging

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Answer 1 · 2019-10-31T14:12:54Z

J.B. Ferguson answered Oct 31, '19

Yes...go to your User extension and select Notifications (it's on the far right). Then select the Messaging Notifications drop down. You can edit both Messaging and Service notifications under the Notifications section.

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Answer 2 · 2020-11-26T00:24:18Z

Anna Romero answered Nov 26, '20

You have to log into your extension settings on your web browser on service.ringcentral.com. Then go to Notifications on the left, then UN-CHECK the box for Email (when receiving Text Messages). Then SAVE.

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Answer 3 · 2020-11-26T08:52:38Z

Anirban answered Nov 26, '20

You need to select the user for whom you are turning off the notification under Notification tab:

Then you can un check the options you don't need.

1606380666855.png (52.5 KiB)

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