question

orred-financial-partners-inc avatar image
orred-financial-partners-inc asked Fausto Chepil commented

Scan PDF's show up blank when faxed.

I've been having an issue with PDF's created from scans showing up blank when I fax them. The only fix I have found is to export the PDF as a PDF and then it attaches just fine. Why is that?

fax
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Fausto Chepil avatar image Fausto Chepil commented ·

Was this issue ever resolved?

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jessica-community-moderator avatar image
jessica-community-moderator answered
Hmm, this isn't working correctly. I would open a case with Tech Support so they can figure out exactly what's happening! 


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orred-financial-partners-inc avatar image
orred-financial-partners-inc answered
I already have. Multiple RC reps have attempted to figure it out and each were unsuccessful so they suggested to add it to the community so they can see if others have this issue.
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