Would it be possible to give us the ability to 'flip' a call from a desk phone to the Glip RC Desktop App?

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workforce6097 asked Nov 18, '19 danno147 commented Nov 19, '19

Would it be possible to give us the ability to 'flip' a call from a desk phone to the Glip RC Desktop App?

It would be great to have the ability to move (flip) a call from a deskphone to the RC App on a PC. I seem to remember being able to do this with the older RC phone app, as it appeared as a 'soft phone' in the call-flip list, but this does not work in the newer RC desktop app (glip).

ringcentral app

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Answer 1 · 2019-11-19T13:28:30Z

danno147 answered Nov 19, '19

So I have V19.3.4.36528 and a green "switch call to this device" appears on my soft phone; and all I have to do is click on it to move the call from the desk phone to the softphone on my PC.

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Answer 2 · 2019-11-19T13:30:26Z

danno147 answered Nov 19, '19

Screen shot

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Answer 3 · 2019-11-19T16:33:29Z

workforce6097 answered Nov 19, '19

I know the ability to flip back to the PC is present in RC Phone but it's not in the Glip RingCentral App which is what we are using, and hence the question. So it looks like we may need to move back to the older Phone app until the Glip version has caught up in features.

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Answer 4 · 2019-11-19T17:27:03Z

danno147 answered Nov 19, '19 danno147 commented Nov 19, '19

Honestly, I'm not sure what's the name of the APP we're supposed to be on or what. I get the emails telling me to download the updated APP b/c the older version are being retired and merged into one and I attend all the webinars - but it sounds like there are still multiple APPs. Sorry...

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danno147 commented · Nov 19, 2019 at 05:29 PM

I see it now.
There's a funky looking R at the bottom of the APP...

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danno147 commented · Nov 19, 2019 at 05:36 PM

And then when I click it I get this. However, I'm convinced (after seeing yours and other's posts) to stay with the one I have until it's retired before I have to move to the new "if it ain't broken - break it" version.

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workforce6097 commented · Nov 19, 2019 at 07:43 PM

A little while back I felt there was a push for users to move over to the new Glip app so that the experience is uniform across platforms and hence why we moved.

I've just spotted a recent announcement (11/7/19) on RCs website stating:

There are no current plans to retire our separate business desktop apps just yet. The transition on desktop will only begin after we close all the feature gaps in the RingCentral desktop app. Until then, you will still be able to use the RingCentral Phone desktop app for advanced calling features such as HUD and the standalone RingCentral Meetings desktop app.

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danno147 commented · Nov 19, 2019 at 07:53 PM

Well, that makes sense. Thanks for sharing.

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