question

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david-heusel asked ·

When on a cell phone call (Verizon) and I receive a RC Phone call, my cell call is muted. is there a setting for this?

We are new to RC. My users are adding the RC Phone app to their cell phones.We are finding that when a users desk is called, his cell call is put on hold. We do want the calls forwarded to the cell phone just not to interrupt the existing call.
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danno147 answered ·
Are the RC calls, ringing on your cell phone, doing so via the Desktop & Mobile field or mobile field in Call Handling?
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david-heusel answered ·
when on a verizon cell call, when an RC call comes in, the original cell call is either muted or dropped
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So, in the User's Call Handling programming, is this field populated?

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Or is this field populated?


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Specifically, which field are you populating: Desktop & Mobile field or the mobile field?



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david-heusel avatar image
david-heusel answered ·
thank you for your help.
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david-heusel answered ·

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danno147 answered ·
Hey David, that's what I thought.  You have to pick one but not both.  Just to test my point; turn off Desktop & Mobile field and then make some test calls. 
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