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mike-francis asked ·

I am a realtor with a RC phone # for leads that needs to go round robin to my agents but I can't seem to get it to work...

I have the two agents saved as extensions 800 and 801. When someone calls the sign phone number the auto receptionist says "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" and it is supposed to alternate between extension 800 and 801.... That's not happening and I can't figure it out. Tech support can never seem to get it right.....
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danno147 answered ·
Is the recording "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" in an IVR  or are you using the default Auto Attendant? 
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mike-francis answered ·
I don't know... That's how it was set up by one person... Then the next did something different

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Yep, that's pretty common with the complementary call center.  Think of it like the Buy Owner Real Estate services in the VoIP world.  If I had to guess, they probably used the default Auto Attendant.  If you want "one touch" options you'll need it programmed as an IVR.  Or, you could re-record the AA recording to say Press 800# if you are an unrepresented buyer, 801# if you are a represented buy
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mike-francis answered ·
I would love to have someone point me in the right direction so I can have "press one" do round robin between my agents who are extension 800 and 801, Press two" does the same thing, then "press three" comes straight no my phone.

Is that possible?
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Go here to start programing the one Call Group.



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Then, you definitely need IVR with Call Groups.
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Awesome! Now we're getting somewhere. How do I set up IVR with call groups? Right now that auto receptionist will only allow me to select one extension to funnel the call to.
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There's a couple of programming steps, and you need to be careful that you don't mess up incoming calls while you program it.  My recommendation is that you work backwards....
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This will all be in the auto receptionist right? 

Thanks a ton for helping me!
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