question

mark-boyer avatar image
mark-boyer asked ·

Admin access to users Ring Central IM history

Is there a way to view IM conversation history in the RC app (Glip) between two users from the Admin portal? 
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
cody-tousignant avatar image
cody-tousignant answered ·
The only way I'm aware of is to use RingCentral Desktop (GLIP), go to File > Administration > at the bottom there are Compliance Exports. The export is  rough and is in a weird format (.json), but you can at least make out conversations between two users by using notepad. It will break up conversations between users and by day.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces