question

baldasti5336 avatar image
baldasti5336 asked ·

No sound - speakers are active on PC and in Ring

I see the message was 40 secs in length, but no sound.  Speakers are turned on, RC sound is at max.
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

nicole-orlanzo avatar image
nicole-orlanzo answered ·
Do you have voicemail transcription on your account and enabled? If so, did the email with the message or does the voicemail in RingCentral Phone show the transcription? Could just be that the caller did not hang up and it's just dead air.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

baldasti5336 avatar image
baldasti5336 answered ·
Yes the transcription feature is turned on.  The call was transferred from our main # to my phone.

Dead Air - the fear or all radio stations and incoming calls.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app