I also have a large group using incontact via a hotdesk deskphone.
When a colleague using ringcentral only on a hotdesk polycom wants to put a call through to an agent, it is difficult for her to tell who is on the phone and who is not. This is made especially difficult by the fact that calling an agent via ringcentral will make the phone ring for that agent whether or not they are already on a ringcentral or an incontact call.
1. a receptionist know who is available to take a customer call
2. a manager know if their team are available or on a ringcentral call
We are a UK company of 250 users using the ringcentral/glip app on mobiles and hotdesk polycom VVX501s.