When a member of a call queue is called on their DDI and does not answer, I need the call to forward/divert to the call queue they are a member of.
However, I cannot add the call queue number into the call forward/handling section - I get the message "Forwarding phone number cannot be the same as your account number or any additional numbers."
How can I set this up?
UK account, 250 users, many call queues where this would be a useful (normal?) feature to ensure calls get answered by someone who can help the customer.