question

Michael Dunfee avatar image
Michael Dunfee asked ·

Ring Central Desktop App (not the Phone App) Freezes when trying to download a recording

The Ring Central Desktop App (BIG R) is freezing when trying to DL a recording. I found Avast Antivirus was identifying Update.exe and Ringcentral.exe as IDP.Generic, so i have submitted to them the files, as well as created an exception at the folder and executable level. However, i am still having issues with Downloading the recordings on one machine as of right now. Has anybody seen this?
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matt1234567891011121314 avatar image
matt1234567891011121314 answered ·
We just got RingCentral and our admin got an alert (also Avast) that update.exe was a threat, and cited IDP.Generic. Not sure why that would be, but would appreciate some insight if anyone is familiar with this issue.. TIA
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jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi Michael, 

Can you confirm if you're able to download other files successfully? Just want to make sure there isn't a personal configuration that prevented the files from downloading correctly. 
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