Inbound faxing with 1 main number but to different users

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bill123456789 asked Jan 23, '20 Becky-Community_Manager answered Jan 28, '20

Inbound faxing with 1 main number but to different users

With the RingCentral Faxing solution will I have the ability to have 1 main fax number that can server multiple people. If so how would the faxes get to the users? Want to implement this within our organization. Would this be based on Extension within my Avaya IP Office system? Thank you in advance.

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Answer 1 · 2020-07-30T04:36:46Z

Becky-Community_Manager answered Jul 30, '20

Hey, Bill! Checked in with Support and learned the following:

The only way to accomplish what you're suggesting is to have a fax only number, assign it to an extension, then list a distribution list in the notification settings. There is no way to set up the system to automatically filter faxes to an individual person(s).

We would not be able to link the RC system with the IP office system.
The way that is outlined above is the only way to have a fax be distributed to multiple people.

Hope this helps! Please reach out to Support directly if you need help with this setup.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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