question

nick-perfetto13788 avatar image
nick-perfetto13788 asked mary-community-moderator commented

Ring Central Meeting not seeing Computer Mic

I've had a couple of end users who have an issue with the Ring Central Meetings app where it just doesn't see the computer mic. The mic is selected as input and is working in other things but Meetings isn't producing any sound even though the mic is selected

meetings
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Becky-Community_Manager avatar image
Becky-Community_Manager answered
Nick, can you indicate what kind of computers your end users are on?
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

nick-perfetto13788 avatar image
nick-perfetto13788 answered
THanks for your response Becky. We figured it out. It needed to be allowed in the Privacy settings (they are on Macs).
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Becky-Community_Manager avatar image
Becky-Community_Manager answered
Oh, good news, Nick!
That was what I was going to recommend!
Glad to hear all is sorted, but come back if we can support you further!
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jodie-knott avatar image
jodie-knott answered mary-community-moderator commented
How would you adjust privacy settings for someone using Windows instead of a Mac? Thanks!
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·
Hi Jodie,

On the Start menu, select  Settings >  Privacy. You'll see a list of
general  privacy options.
0 Likes 0 ·
Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app