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Steven Q. Stultz avatar image
Steven Q. Stultz asked ·

External Contacts Integration with Glip RingCentral App on Windows

Why is there still no external contacts integration with RingCentral's Windows or web app (aka Glip)?  This is a sorely missing feature such that without it the RingCentral Windows and web apps are quite crippled and certainly lacking as business-grade software.  Can anyone in authority who may be monitoring this forum post a positive update on this matter for all of us, especially those of us who need to specify a business communication system to our clients?
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Becky-Community_Manager avatar image
Becky-Community_Manager answered ·
Hey, Steven!
We've shared your contact information with a product manager specific to your inquiry. 
He'll be reaching out to you. 

If you don't hear back, please shoot us an email at community.support@RingCentral.com and we'll follow-up. 
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Steven Q. Stultz avatar image
Steven Q. Stultz answered ·
I have not heard from a product manager yet.  Thanks.

Steve

2 comments
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We'll shoot a reminder to them. 
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Steven, just wanted to follow up!
Have you heard from product?
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sean-ortega avatar image
sean-ortega answered ·
I totally agree this functionality is sorely needed and just reached out to product management.
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arthur-ng12296 avatar image
arthur-ng12296 answered ·
Hello Everyone,

This is Arthur from Product management, we will be releasing this feature in 2H of 2020 this year. 

Please stay tuned. 

Thank you. 
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Thanks for the update. We wont be switching from the RC Phone apps until this and other basic contact features are working in Glip.
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Steven Q. Stultz avatar image
Steven Q. Stultz answered ·
Everyone, I have a work-around to make the RingCentral app usable on Windows until a new more usable Windows app is released:  Use the MEMU ANDROID EMULATOR and load and use the Android RingCentral app inside the emulator.  You can't use it to attach images from the PC to a text message, but other than that it works as a good stop-gap solution for now.

Another feature sorely missing from the Android, iOS, or Windows apps is the ability to create a group text message.  There is no way to notify my team by RingCentral SMS, necessitating using Google Voice for that purpose with a different SMS number.  Not at all ideal, but the RC app simply doesn't support creating group text messages, only replying to a group message that someone else created.
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