question

comiere-healthcare1789 avatar image
comiere-healthcare1789 asked Anirban answered

most time I cannot receive SMS

RC api returned successful response, but most time I cannot receive SMS, please see the below api response

return status: 201
{
   "uri":   " https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,
   "id":1429594005,
   "to":[
      {
         "phoneNumber":"+16304235427",
         "location":"Aurora,IL"
      }
   ],
   "from":{
      "phoneNumber":"+13234308604",
      "location":"Montebello,CA"
   },
   "type":"SMS",
   "creationTime":"2016-04-23T11:44:26.000   Z",
   "readStatus":"Read",
   "priority":"Normal",
   "attachments":[
      {
         "id":1429594005,
         "uri":" https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,
         "type":"Text",
         "contentType":"text/plain"
      }
   ],
   "direction":"Outbound",
   "availability":"Alive",
   "subject":   "verification code:2164",
   "messageStatus":"Sent",
   "smsSendingAttemptsCount":1,
   "conversationId":6361148894337916524,
   "conversation":{
      "id":"6361148894337916524",
      "uri":" https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/6361148894337916524";
   },
   "lastModifiedTime":"2016-04-23T11:44:26.934Z"
}
General Topic
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anton-nikitin avatar image
anton-nikitin answered
I suspect it may happen because our SMS provider blocks SMS messages which contain words like "verification code". I have seen this before. Please try to change subject.
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comiere-healthcare1789 avatar image
comiere-healthcare1789 answered
Thanks Anton, I tested again, you are correct, SMS was blacklisted
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benjamin-dean avatar image
benjamin-dean answered
Thanks for answering this Anton, do we have that list of blocked verbiage published on our site anywhere?
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anton-nikitin avatar image
anton-nikitin answered
No we don't. Need to communicate to our SMS provider to further clarify this point.
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Anirban avatar image
Anirban answered

We still need a blockage list documented somewhere so that we can verify if these type of situation comes where there is no clear picture why the SMS was not received inspite of have a successful delivery.

Apart from communicating the SMS provider, Rc should also document the list of content words do that this can be avoided

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys