question

seth-koberg avatar image
seth-koberg asked ·

OSX Catalina Headphone microphone issues with RingCentral Phone and RingCentral Meetings

While using the RingCentral Phone and RingCentral Meetings Apps, headphone microphone audio doesn't work.

I'm on macOS Catalina 10.15.3
RingCentral Phone: Release: 19.4.0.37336 (64-bit)
RingCentral Meetings: Version: 19.4.151918.1217

I've tried uninstalling/installing the apps and trying different type of headset. I've tried using a cheap set of in-ear headphones with the mic attached to one of the cables and an over-ear set similar to a 'gaming' style head set.
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
mary-community-moderator avatar image
mary-community-moderator answered ·
Hello Seth!

Please coordinate with Tech Support for this to be investigated.



1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app