question

chad-cassaday avatar image
chad-cassaday asked ·

Not able to click the mouse using Remote Control

Had a RingCentral meeting with a client where we were successfully able to remote control the user's computer, but nothing responded to mouse clicks. We could move the mouse, but clicks would not do anything. It was a Windows 10 computer.
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
jenn-community-moderator avatar image
jenn-community-moderator answered ·
Hi Chad!

I would suggest to uninstall the app and reinstall it.
You can get the latest app from here

Choose the RingCentral Meetings version 19.4.23042

Thanks! 
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app