question

meenakshi-gaur avatar image
meenakshi-gaur asked ·

RingCentral Meetings desktop app freezes a few seconds after video starts

When I start a call and turn on video on my desktop app, the video freezes. The app has permissions to access camera so not sure what is causing this. Please help troubleshoot.
General Topic
17 comments
1 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

bruno12 avatar image bruno12 ·
I have the video freezing problem on an older Macbook Pro running Mojave, I also would like to avoid an update to Catalina. 
1 Like 1 ·
oneclick-solutions avatar image oneclick-solutions ·
I have several users reporting this as well--all on Macs. Some freeze as soon as the meetings are started and some will randomly freeze during the meeting, with audio continuing to work. The machine becomes unresponsive, although the cursor is able to move. The meeting cannot be Force-quit and the only way to regain control is to restart the machine with the key combo.
1 Like 1 ·
kyle-van-de-kamp avatar image kyle-van-de-kamp ·
Are you on a Mac or PC? I'm currently working with support with this issue on a Mac that has the 2020-002 security update released on the 24th. I am interested in how wide spread this issue will become if you are in this subset. Updating to catalina fixes the issue, but unfortunately we cannot do that update yet.
0 Likes 0 ·
meenakshi-gaur avatar image meenakshi-gaur ·
I'm on a PC.
0 Likes 0 ·
jenn-community-moderator avatar image jenn-community-moderator ♦ ·
Hello Everyone!

I would suggest uninstalling ad reinstall the app if this won't work, please create a case so that our phone support will be contacted you at your most convenient time. 



Thanks! 
0 Likes 0 ·
Glen Schreitmueller avatar image Glen Schreitmueller jenn-community-moderator ♦ ·
I tried the uninstall and reinstall and the situation persists.

Mac Mojave 10.14.6. with latest RC and RC Meetings installation.  Freeze, video freeze, and ultimately machine stops running period.
0 Likes 0 ·
Show more comments

0 Answers

· Write an Answer

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app