question

juan-jose-gonzalez avatar image
juan-jose-gonzalez asked ·

Access to this account is disabled. Please call support at (888) 898-4591.

1. Account type (U.S., Canada, UK,  AT&T, Telus, BT)
RingCentral Glip app: Admin user: juanjosegv@aytotarifa.com
Account problems user: javieroc@aytotarifa.com

2. Related case number (if applicable): No

3. Detailed description of problem
I've been using Glip for over a month and this is the first time this has happened to me. There's a user who can't get in. He gets the following error:
"Access to this account is disabled. Please call support at (888) 898-4591."
He claims he hasn't entered the password wrongly 5 times. I tried to reset the account but I always get the same error.
I can't call the support phone as my English is very bad(Another channel of communication via text?).
Thank you.

4. Previous troubleshooting steps taken
I've tried to 'Deactivate the user' and enter it again.
And forgot the password too.

5. Software version: 20.2.2.

6. Number of Users affected: Only one ( javieroc@aytotarifa.com)


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mary-community-moderator avatar image
mary-community-moderator answered ·
Hello Juan!

Does the user owns an extension on your account?
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juan-jose-gonzalez avatar image
juan-jose-gonzalez answered ·
Hi Mary. RingCentral twitter support help me for this.
Thanks anyway.
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