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john-fesler asked ·

Default voicemail to forwarded user

User1 is on vacation, I forward phone to User2.  User2 doesn't answer, voicemail defaults back to User1.  How can I default to User2?
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mary-community-moderator answered ·
Hello John,

You will be needing to create a temporary custom rule on User1 extension until the time of his vacation. From there, you can also assign User 2 to receive voicemails.

Click the link below and go to "How can Administrators create a custom rule based on called number"

https://support.ringcentral.com/s/article/How-to-set-a-rule-based-on-a-called-number?language=en_US
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