question

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admin-extension123 asked ·

problems with RC Phone app desktop.

I have been facing problems with RC Phone app desktop. Some times when I accept calls, caller can not hear me but I can hear them loud and clear. Some time I can the caller but my voice doesn't go out. I tested today with Glipp app and its working just fine but with RC Phone my voice was going out but I couldn't hear the caller.
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christin-coles answered ·
I have a user that was having the same issue.  She said that she could not hear the caller.  Just static.  I checked the QoS reports and it only show one bad call.  She said that she was having issues on the other 'good' calls.
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mary-community-moderator answered ·
Hello Everyone!

Please coordinate this issue with our Technical Support so that they can properly troubleshoot the issue. You may open a case using the button below;


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