question

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Moisan asked ·

Impossible to call external short number RingCentral softphone

Related case number : 10577425.
Hello, We have to call external contacts with short number such as 36 40 or 36 79 corresponding to administration services. When we use an IP phone, and to avoid confusion with internal extension numbers, we must use the country prefix (+33 for example). With RingCentral softphone, this workaround does not work. The application indicates that the number is not valid. Several people of our company currently working at home due to the COVID-19 pandemic. So they can no longer call the services of the administrations with which they have to keep in contact. Is it possible to get a patch to the softphone application ?
For performance considerations, we recommanded to our employees to use the softphone application, but at this momemtn only the chrome add-on can be used as a workaround.
About 30 persons in our company may be concerned by this problem.
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