Can't install desktop ring central app ( Installation Failed )

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ken-concilio asked Apr 15, '20 ken-concilio commented Apr 15, '20

Can't install desktop ring central app ( Installation Failed )

My work laptop is Windows 10 (64bit). I uninstalled the RingCentral Meeting App and RingCentral App because the RingCentral Meetings options were greyed out in the RingCentral Desktop App.

I restarted the laptop and downloaded the latest RingCentral Desktop app(20.2.2-x64), but the installation fails. When I click the "Open Setup Log" button nothing happens.

I am able to use the RingCentral app on my iPhone, but I really need to get it back on my work Laptop as well.

ringcentral app

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Answer 1 · 2020-04-15T14:11:37Z

nate-achey answered Apr 15, '20 ken-concilio commented Apr 15, '20

I would suggest contacting your network admin as the rights on your work laptop may not allow admin rights for installation.

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ken-concilio commented · Apr 15, 2020 at 02:17 PM

I am an admin on the laptop. I am the one who did the initial install.

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Answer 2 · 2020-04-15T15:27:14Z

mary-community-moderator answered Apr 15, '20 ken-concilio commented Apr 15, '20

Hi Ken!

Please contact RingCentral Technical Support for them to check why are you experiencing trouble with installing the app.

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ken-concilio commented · Apr 15, 2020 at 03:54 PM

I will contact our helpdesk and let them open a case. I just didn't want to bother them if someone here new what the problem was first.

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