question

brian-caskey avatar image
brian-caskey asked ·

Unable to view Admin Prompts when using RC Meetings to provide remote support

I am an IT remote support Tech.  I am trying to use RC Meetings to provide remote support.  Remote users do not have local admin rights on their PC's.  The remote user is able to share  their screen and I am able to take control of their mouse.  If I try to make any change that
requires admin credentials, the prompt will pop up on the remote users screen asking for those 
credentials.  I as the remote support can't see those prompts because they are hidden from me.  How can I provide support when I can't enter in the admin credentials when required?  Why is this hidden from me?  I can't very well provide admin credentials to the remote user.
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brian-caskey answered ·
We push out the RC Meeting app using Group Policy.  Is there a way that I can have this option set without me physically having to go to every PC and enable it?  What about support I provide to those that do not have RC Meetings installed?  For instance, I send out an RC Meeting link and a remote user clicks the link which triggers RC Meetings to download and install.  I can't fully provide support because that option is not checked by default?
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david-parent3461 answered ·
Hi Brian, in the RC meetings app for every user, you have to check the box "Enable the remote control of all applications". Unfortunately, this will require admin rights to make the change, so it must be done while you have admin access to the system. We enable this setting by default when setting up each user profile. Wish that it was "on" by default instead of "off".
-David
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david-parent3461 answered ·
I'm just an end user like yourself. You may have to contact RC support for other options.

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Mitek Systems answered ·

Is there a way to enable/disable that option via the command line (or regedit)?

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